Northumbria Motor Homes Rental Terms for travel between 01-Jan-2009 and 31-Mar-2011
Payment
A non refundable deposit will be secured at the time of confirmation of your booking, as itemised in the breakdown of costs on your confirmation invoice. At the same time a secondary supplier deposit will be taken to hold your vehicle for your required dates. This is a supplier deposit of £200.00. This remains as part of a
security deposit and is refunded within 7 days of the return date, subject to the vehicle being returned clean, undamaged and with the toilet emptied. The final balance due is required 6 weeks (42 days) before the commencement of hire. Please ensure that you have the funds available for all payments. Accepted credit cards include Visa and Mastercard.
Collection of the Motor Home
Vehicles are usually hired from a Friday to Friday. They can be collected after 2:00pm and must be returned by 10:00am. During the mid or low seasons more flexible times can be arranged.
Early Returns
No refund is payable from the early return of the vehicle.
Late Returns
Late returns are subject to an excess charge of £25.00 per hour or part thereof. Insurance cover will be withdrawn after the agreed return time.
Minimum Hire
4 Days in mid and low season, In high season, hires must be on a weekly (7 day) basis.
Drivers
Aged between 25-70 years are subject to an insurance proposal. Driving licences must be produced when hiring. It is also required that the driver has had no serious convictions within last 3 years. Drink Driving is not allowed.
Insurance
Fully Comprehensive vehicle insurance is provided in the rental rate. The security deposit is also the insurance excess and is paid in the event of any accident.
Cancellation
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
The £200 deposit is non-refundable. We reserve the right to cancel the hire if at the commencement of hire, nominated drivers licences are invalid or not in accordance with the conditions. In these circumstances all money paid will be forfeited to the company.
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Accident Breakdown
In the unlikely event of a breakdown all vehicles are covered by the AA. The hirer must be notified immediately of any breakdown or accident. Once the vehicle is collected it becomes the responsibility of the hirer, any breakdown or damage caused by the negligence of the hirer shall be made good at the expense of the hirer, including tyres. Our liability is restricted to a refund for any days lost through breakdown not due to hirer negligence which denies the hirer the complete use of his vehicle.
Cleaning the Motor Home
At the termination of hire the vehicle and equipment must be returned in a clean condition. In the event of a vehicle being returned in an unsatisfactory state the hirer will incur a cleaning charge of £30.00. Chemical toilets must be cleaned and emptied otherwise another charge of £30.00 will arise
Free Parking
Customers are welcome to leave their vehicles at our premises for the duration of the hire period. Vehicles left at owners risk. We can also offer free collection from Newcastle International Airport, Newcastle Train or Bus Station or from North Shields Ferry Terminal.
Conditions of Supply
Whilst every effort is made to supply the model ordered, the company reserves the right to substitute an alternative vehicle should circumstances dictate.
Continental Motor Home Hire
This is available on certain vehicles. AA continental insurance must also be taken out.
Equipment
All vehicles are fitted with a new gas bottle, kettle and grill. Cutlery, crockery and cooking utensils. Bedding can be supplied at a small additional charge.
Oil and Fuel
These are the responsibility of the hirer who is required to check regularly oil, water and tyre pressures. Damage to tyres and windows in the hirers responsibility.
The hirer shall compensate the lessor in full on demand for any loss it suffers as a result of any damage, fire or theft to or of the motor home vehicle including loss of revenue to the lessor for the period during which the vehicle shall remain unavailable for rental by reason of such matters and any claims made by any persons in respect of the vehicle whilst it is in the hirer's custody.
Even if an excess waiver fee is paid, the hirer shall be responsible for payment of any excess amount where the loss or damage to the vehicle or its accessories arises from the negligent or willful action of the hirer or any driver.
Pets and Smoking
Pets and Smoking are allowed, no fees apply unless left dirty. If left dirty then the fee is £35.00.
Terms of booking on this websiteInformation disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Northumbria Motor Homes insurance
Insurance
Fully Comprehensive vehicle insurance is provided. The security deposit is also the insurance excess and is paid in the event of any accident.
Newcastle depot
Address: Waterside, Longrigg
, Swalwell
, Newcastle
, GB
Office Hours:
Monday - Sat : 9.00am - 6.00pm
Sundays: 9.00am - 5.00pm
Closed on Christmas Day
Pick Up
Vehicles are usually hired from a Friday to Friday. All vehicles can be collected anytime after 2:00pm. During the mid or low seasons more flexible times can be arranged.
Drop Off
All vehicles must be returned between 9.00am and 10:00am on last day.
Early Returns
No refund is payable for the early return of your vehicle.
Late Returns
Late returns are subject to an excess charge of £25.00 per hour or part thereof. Insurance cover will be withdrawn after the agreed return time.
Directions to our Depot:
We are situated in the North East of the UK within easy reach of Newcastle upon Tyne, DFDF Seaways port (Ferry Terminal) at North Shields, Northumberland and the Scottish borders, from where we offer motor home rentals. We are also within easy reach of connections to major roads and motorways.
Airport Pick Up and Drop Off Transfers
Close to Newcastle International Airport, DFDS Seaways port (Ferry Terminal), we can also provide a free pick up and drop off service to the local area if required. We also offer free car parking for your car whilst you are away on your motorhome holiday (one allocated parking space per motorhome hire).
Please ensure that you contact the Supplier on the details provided on your confirmation invoice if you wish to arrange transfers from the Airport or Ferry to their depot. They will arrange specific details of pick up with you.
Newcastle Bus Station depot
Newcastle Bus Station is a serviced non depot location. Office Hours:
Monday - Sat : 9.00am - 6.00pm
Sundays: 9.00am - 5.00pm
Closed on Christmas Day
Pick Up
Vehicles are usually hired from a Friday to Friday. All vehicles can be collected anytime after 2:00pm. During the mid or low seasons more flexible times can be arranged.
Drop Off
All vehicles must be returned between 9.00am and 10:00am on last day.
Early Returns
No refund is payable for the early return of your vehicle.
Late Returns
Late returns are subject to an excess charge of £25.00 per hour or part thereof. Insurance cover will be withdrawn after the agreed return time.
Directions to our Depot:
We are situated in the North East of the UK within easy reach of Newcastle upon Tyne, DFDF Seaways port (Ferry Terminal) at North Shields, Northumberland and the Scottish borders, from where we offer motor home rentals. We are also within easy reach of connections to major roads and motorways.
Airport / Bus/ Train Station Pick Up and Drop Off Transfers
Close to Newcastle International Airport, DFDS Seaways port (Ferry Terminal), the Newcastle Train Station or the Newcastle Bus Station. We can also provide a free pick up and drop off service to the local area if required. We also offer free car parking for your car whilst you are away on your motorhome holiday (one allocated parking space per motorhome hire).
Please ensure that you contact the Supplier on the details provided on your confirmation invoice if you wish to arrange transfers from the Airport or Ferry to their depot. They will arrange specific details of pick up with you.
Newcastle Ferry Terminal depot
Newcastle Ferry Terminal is a serviced non depot location. Office Hours:
Monday - Sat : 9.00am - 6.00pm
Sundays: 9.00am - 5.00pm
Closed on Christmas Day
Pick Up
Vehicles are usually hired from a Friday to Friday. All vehicles can be collected anytime after 2:00pm. During the mid or low seasons more flexible times can be arranged.
Drop Off
All vehicles must be returned between 9.00am and 10:00am on last day.
Early Returns
No refund is payable for the early return of your vehicle.
Late Returns
Late returns are subject to an excess charge of £25.00 per hour or part thereof. Insurance cover will be withdrawn after the agreed return time.
Directions to our Depot:
We are situated in the North East of the UK within easy reach of Newcastle upon Tyne, DFDF Seaways port (Ferry Terminal) at North Shields, Northumberland and the Scottish borders, from where we offer motor home rentals. We are also within easy reach of connections to major roads and motorways.
Airport / Bus/ Train Station Pick Up and Drop Off Transfers
Close to Newcastle International Airport, DFDS Seaways port (Ferry Terminal), the Newcastle Train Station or the Newcastle Bus Station. We can also provide a free pick up and drop off service to the local area if required. We also offer free car parking for your car whilst you are away on your motorhome holiday (one allocated parking space per motorhome hire).
Please ensure that you contact the Supplier on the details provided on your confirmation invoice if you wish to arrange transfers from the Airport or Ferry to their depot. They will arrange specific details of pick up with you.
Newcastle International Airport depot
Newcastle International Airport is a serviced non depot location. Office Hours:
Monday - Sat : 9.00am - 6.00pm
Sundays: 9.00am - 5.00pm
Closed on Christmas Day
Pick Up
Vehicles are usually hired from a Friday to Friday. All vehicles can be collected anytime after 2:00pm. During the mid or low seasons more flexible times can be arranged.
Drop Off
All vehicles must be returned between 9.00am and 10:00am on last day.
Early Returns
No refund is payable for the early return of your vehicle.
Late Returns
Late returns are subject to an excess charge of £25.00 per hour or part thereof. Insurance cover will be withdrawn after the agreed return time.
Directions to our Depot:
We are situated in the North East of the UK within easy reach of Newcastle upon Tyne, DFDF Seaways port (Ferry Terminal) at North Shields, Northumberland and the Scottish borders, from where we offer motor home rentals. We are also within easy reach of connections to major roads and motorways.
Airport / Bus/ Train Station Pick Up and Drop Off Transfers
Close to Newcastle International Airport, DFDS Seaways port (Ferry Terminal), the Newcastle Train Station or the Newcastle Bus Station. We can also provide a free pick up and drop off service to the local area if required. We also offer free car parking for your car whilst you are away on your motorhome holiday (one allocated parking space per motorhome hire).
Please ensure that you contact the Supplier on the details provided on your confirmation invoice if you wish to arrange transfers from the Airport or Ferry to their depot. They will arrange specific details of pick up with you.
Newcastle Train Station depot
Newcastle Train Station is a serviced non depot location. Office Hours:
Monday - Sat : 9.00am - 6.00pm
Sundays: 9.00am - 5.00pm
Closed on Christmas Day
Pick Up
Vehicles are usually hired from a Friday to Friday. All vehicles can be collected anytime after 2:00pm. During the mid or low seasons more flexible times can be arranged.
Drop Off
All vehicles must be returned between 9.00am and 10:00am on last day.
Early Returns
No refund is payable for the early return of your vehicle.
Late Returns
Late returns are subject to an excess charge of £25.00 per hour or part thereof. Insurance cover will be withdrawn after the agreed return time.
Directions to our Depot:
We are situated in the North East of the UK within easy reach of Newcastle upon Tyne, DFDF Seaways port (Ferry Terminal) at North Shields, Northumberland and the Scottish borders, from where we offer motor home rentals. We are also within easy reach of connections to major roads and motorways.
Airport / Bus/ Train Station Pick Up and Drop Off Transfers
Close to Newcastle International Airport, DFDS Seaways port (Ferry Terminal), the Newcastle Train Station or the Newcastle Bus Station. We can also provide a free pick up and drop off service to the local area if required. We also offer free car parking for your car whilst you are away on your motorhome holiday (one allocated parking space per motorhome hire).
Please ensure that you contact the Supplier on the details provided on your confirmation invoice if you wish to arrange transfers from the Airport or Ferry to their depot. They will arrange specific details of pick up with you.
