Free Wheeler Campers Rental Terms for travel between 01-Jan-2010 and 29-Feb-2012
To make the booking:
A non refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
A second stage payment of 15% of the trip value is payable 24 hours after booking confirmation as a separate transaction.
The remaining balance is due in full, 21 days after booking confirmation
If the booking is made with less than 4 weeks to the hire date, a full payment must be made within 48 hours.
We accept Paypal, Googlepay, Credit Cards.Surcharges apply for Credit Cards.
Security Bond
£750 for the Transporter Range
£1000 for the Crafter Four person MWB
£1500 for the Six person Crafter LWB
There is an additional excess chargable of £500 for damages to roof of vehicle, we hold this amount, but do not deduct it.
Cancellation policy:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
1. Up to 59 days ahead of scheduled booking a 75% refund is made, not including the second stage payment
2. Up to 45 days ahead of scheduled booking 25% refund is made, not including the second stage payment
3. 31 days ahead of scheduled booking, no refund will be made.
Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Driver Requirement
23 and under is not permitted. The six person van age minimum is twenty five. The oldest is seventy.
We do not hire to students [Need know their part time occupation], entertainment and sports professionals, ex UK Military.
Pets
Pets are allowed. There is a cleaning fee attached which is £40, and any damage will be billable.
Driving Restriction
Vehicles are not allowed to drive outside of the EU.
You must bring three forms of identification to the pick up: your driving license, a utility bill, the credit card used for booking and passport/national ID card. You will also receive a booking reference by email and by SMS, which you must bring along.
Booking charges may apply as levied by the financial institutions, which are payable on booking.
Minimum hire
During May/June/July/August, Friday/Sat to Friday Sat is preferred; one week minimum booking time.
Four day during April, September and October, three day weekend over Winter.
Late return fees are ￡15 per hour for arranged drop offs outside of the normal working hours.
Normal working hours are 9:00 - 18:00 Monday through Thursday, late pick up on Friday until 20:00 Sunday from 12:00-17:00
No unsupervised drop offs are possible
Tanks must be empty on drop off and the van must be reasonably clean inside and out, cleaning fees of ￡50 will otherwise apply
All vehicles are non smoking regardless of length of hire.
Winter you must specify which countries you are planning to visit, surcharges may apply to comply with local laws and kit out the vehicle with appropriate tires
Free Wheeler Campers reserves the right to cancel or ammend this agreement at any time, providing due notice of at least one week for changes to take effect.
Terms of booking on this websiteInformation disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Free Wheeler Campers insurance
Vehicles include public/third party liability insurance, and the insurance is included in the price.
Security Bond
£750 for the Transporter Range
£1000 for the Crafter Four person MWB
£1500 for the Six person Crafter LWB
There is an additional excess chargable of £500 for damages to roof of vehicle, we hold this amount, but do not deduct it.
Blackheath depot
Address: Blackheath SE3
, Blackheath
, GB
We have a depot in Blackheath, which is only 10 minutes by train from London Bridge Station. Blackheath provides great accessibility for the South East, especially for ferries to mainland Europe.
Meet point: we do meets at the train station for the moment.
Late return fees are ￡15 per hour for arranged drop offs outside of the normal working hours.
Normal working hours are 9:00 - 18:00 Monday through Thursday, late pick up on Friday until 20:00 Sunday from 12:00-17:00
Closed dates: We will most likely be closed from mid december to mid January. We will advise.
Gatwick Airport depot
Address:
, London
, GB
PLEASE NOTE: THIS DEPOT IS PICK UP LOCATION ONLY.
Late arrivals for airports will be charged additional parking and £15 per started hour.
Heathrow Airport depot
Address:
, London
, GB
PLEASE NOTE: THIS DEPOT IS PICK UP LOCATION ONLY.
Late arrivals for airports will be charged additional parking and £15 per started hour.
London depot
Address: Waterloo, SE1
, Waterloo
, GB
We are based very centrally in Waterloo, only a 5 minute walk from Waterloo Underground Station (Northern, Bakerloo and Jubliee lines), mainline services & many bus routes.
Pick up is from Apcoa Car Park next to Hungerford Footbridge off Belvedere Road.
Late return fees are ￡15 per hour for arranged drop offs outside of the normal working hours.
Normal working hours are 9:00 - 18:00 Monday through Thursday, late pick up on Friday until 20:00 Sunday from 12:00-17:00
Closed dates: We will most likely be closed from mid december to mid January. We will advise.
London City Airport depot
Address:
, London
, GB
PLEASE NOTE: THIS DEPOT IS PICK UP LOCATION ONLY.
Late arrivals for airports will be charged additional parking and £15 per started hour.
Stansted Airport depot
Address:
, London
, GB
PLEASE NOTE: THIS DEPOT IS PICK UP LOCATION ONLY.
Late arrivals for airports will be charged additional parking and £15 per started hour.
