Big Tree Campervans is a small family business, We are based in Bankfoot, a small village about 6 miles north of the beautiful city of Perth, right in the very heart of Scotland.
We love campervans, and love holidays in Scotland. We've over 30 years experience of travelling, exploring, climbing and canoeing across all of Scotland, either under canvas, in our campervans, in caravans, or in motorhomes. Between us, we have enjoyed countless holidays in Scotland, across the UK, and throughout Europe. Simon's love of campervans can probably be blamed on his parents, who bought their first Dormobile called 'Polly' in 1968, and drove Simon and his brother off to Bulgaria for the summer!
Our aim at Big Tree Campervans is simple: to help you create your own adventure - experience an unbeatable holiday exploring all the fantastic places in Scotland.
Big Tree Campervans Rental Terms for travel between 01-May-2011 and 31-Dec-2013
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Big Tree Campervans insurance
Insurance
The Hire Price includes comprehensive insurance. Please note that you are not covered for:
- any claim where the Campervan was being used in contravention of these Terms & Conditions;
- theft where the keys were left in the unoccupied Campervan;
- damage to tyres by punctures or bursts;
- damage to the windscreen or windows (if this is the only damage suffered);
- damage caused to the Campervan by driving under height restricted barriers;
- damage to the inside of the Campervan, e.g. stains on or damage to the upholstery, marking the storage units, breakages to locks or catches, light fittings etc; or
- costs of replacing any keys which are lost, stolen or locked in the vehicle (including any costs of delivering the keys to you if the Campervan is out on hire).
In the event that you cause damage to a third party which is not covered by the Insurance Policy as a result of any of the exclusions (whether in the Insurance Policy or listed above), then you will be liable for any amounts payable to such third party.
In the event that you cause damage to the Campervan which is not covered by the Insurance Policy as a result of any of the exclusions (whether in the Insurance Policy or listed above), then you will be liable to us for the amount of our loss. This loss may include the cost of repairing or replacing the Campervan, and the amount of revenue we lose in respect of future bookings already secured in respect of such Campervan at the date on which we become aware of the damage to the Campervan.
A damage excess of £750 applies to all claims, ie you are responsible for paying the first £750 of all claims, and this will normally be taken from your security deposit (see Condition 8 – Security Deposit).
The insurance applies to the agreed Hire Period – if you return the vehicle late you will not be insured. If this happens, you must ring us and we may be able to arrange extension to the insurance cover, but a fee of £25 will be charged, plus any additional premium if levied by the insurance company.
The terms of our policy mean that we cannot arrange Collision Damage Waivers, but it is normally possible for you to do this yourself if you want to – contact us for more details.
The Insurance Policy does not provide cover of any sort for your own personal property – we recommend you take out your own travel insurance.
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